SHIPPING

Shipping fees are applied at checkout. US orders typically arrive within 3 days of shipment. If you need a shipment rushed, please contact us at 402.614.4331 or hello@shopthefold.com and we will do our best to help.

RETURN POLICY

In store purchases have a 7 day return policy for store credit only. Online purchases of full price merchandise are eligible for return within 7 days of the delivery date. 

In order to be accepted, merchandise must be in the same condition that you received it: unworn, unwashed, and unaltered with tags attached.  Refunds will be credited back to the original form of payment. Please note that original shipping fees will not be credited back upon return and the return shipping fee of $10 will be deducted from your refund.

FINAL SALE

Final sale items are not eligible for return or refund. All products considered final sale are listed as final sale on the website including sale items, beauty, apothecary, jewelry, swimwear, and other other item marked as final sale.

TO START A RETURN

To start a return, log into your customer account from the site's navigation (upper right hand corner). Enter your email address and a six-digit verification code is sent to your email address. A password is not required to log in. After you enter the code, you are granted access to your account. If you have any difficulty, you can contact us at hello@shopthefold.com.

If your return is accepted, you will be emailed a return label. Please seal the package and affix the shipping label to the outside. Be sure to remove all original labels prior to shipping.

Returns must be taken to the courier within 2 business days of receiving the return label. You will receive a confirmation email when your refund has been issued.

Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return questions at hello@shopthefold.com. 

EXCHANGES

The fastest way to ensure you get what you want is to request a return for the item you have and make a separate purchase for the new item.  

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is damaged during shipping or if you receive the wrong item so that we can evaluate the issue and make it right.